Following a discussion about internal communications and credibility recently at the LinkedIn website lead by Alejandro Formanchuk (President of the Associación Argentina de Comunicación Interna - AACI) I realized that people follow examples and atittudes more than words.
And that´s how internal communications can become like a beautifull package in the outside, but completely empty inside. The name of the game is credibility and when leaders loose their credibility everything collapses. Moral, team building, purpose, ethics. People is tired of being seduced by words and internal "advertising" - workers need good examples from the bosses. Behaviour talks louder than speeches and great companies must have coherence as the main base to build internal communications systems.